Shipping policy

Shipping details:

 

Notes: Express Shipping is not available for Alaska, Hawaii, U.S. Territories and P.O. Boxes or APO/FPO addresses.

 

How long will i receive my delivery?

Processing time: 1-2 business days.

Delivery time: 2-5 business days.

* Should the product happen to be out of stock, support team will proactively inform the buyer to discuss and determine the next best steps.

 

What countries do we ship to?

US only (besides Alaska & Hawaii).

 

How can I track my package?

You will receive an e-mail containing your tracking number when the shipping label is created.

 

How will my delivery be shipped?

We ship our products with a combination of shipping methods to best serve our customers. Shipping methods include Direct-Shipping from our headquarter warehouse in China, our satellite warehouses in the US and Third-Party Shipping by our logistics partner--Amazon. Amazon functions as our logistics partner to ship out toolant’s products. They will choose the carrier that they think works best for our customers.

 

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

 

Will there be extra costs if my packages are shipped from different locations?

We ONLY charge once for shipping per single order, though we may expedite delivery by shipping your order from multiple locations and so you may receive multiple packages, there will be no additional shipping costs as long as they are from the same order.

 

Can I change the delivery address of my package or drop the order after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

 

Can I change or cancel my order?

This process varies according to your order type and which stage the order is in.

Please send an e-mail to support@toolant.com to contact the suppor team for details. Please provide your order number along with your request. If your order haven't shipped out, we could cancel the order; If it is too late to cancel your order, you may return any unwanted items in accordance with our return policy (please make sure the product is not opened). 

 

WHAT DO I NEED TO DO WHEN I RECEIVED A DIFFERENT PRODUCT THAN WHAT I ORDERED?

Please contact customer support at support@toolant.com.